Flava Water, Inc. ("FLãVã Water," "we," "us") collects information you submit through account registration, orders, subscriptions, delivery requests, support and contact forms, driver or affiliate applications, and other interactions with our services. We use this information to provide service, process transactions, coordinate deliveries, communicate with you, prevent fraud, support customers, and improve operations.
Payments
Payment details are processed by Stripe. FLãVã Water does not store full payment-card numbers in the website database. We keep appropriate order, payment-status, receipt, and accounting records.
SMS and Mobile Information
If you separately opt in to SMS, we may send the categories of messages you expressly selected: order and delivery notifications, account and customer-care messages, service updates, and/or optional marketing offers. Consent is optional and not a condition of purchase. Customer-care and promotional choices are separate where offered.
We retain SMS consent and opt-out records for compliance, including the mobile number, category, date and time, source, and disclosure version. Reply STOP to unsubscribe, or HELP for assistance. You may also contact us at sales@flavawater.com or (877) 213-5282. Message frequency varies. Message and data rates may apply.
Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.
For other personal information, we use authorized operational service providers as needed to deliver the services you request, including secure payment processing (Stripe), order fulfillment, delivery, customer service, and communications. Depending on the channel in use, messaging services may be provided by Grasshopper, Twilio, SendQ, or another approved service provider acting on our behalf. They may process the phone number and message details necessary to deliver the requested service; they are not permitted to use customer information for their own promotional marketing. We do not sell personal information.
SMS Messaging Program
Our program may include customer-care texts to answer questions and provide support, and/or marketing texts containing discount codes, special deals, or promotional messages, depending on what you explicitly opted in to receive. Messages are currently sent from (877) 213-5282; an additional FLãVã Water sending number may be identified at the point of consent or in the message if we change messaging providers.
Text STOP to the number from which you received a message to cancel. We will send confirmation that you have unsubscribed, after which no additional messages will be sent under that subscription. To rejoin, sign up again through our opt-in process. Reply HELP for assistance or email sales@flavawater.com. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply, and frequency varies based on communications needs. Ask your wireless provider about your plan.
Your Choices
You may request access to, correction of, or deletion of eligible personal information by contacting sales@flavawater.com, calling (877) 213-5282, or using our website contact form. Manage mobile preferences at our SMS Preferences page. Some transaction, tax, fulfillment, and consent records must be retained as required by law or for legitimate recordkeeping.
Security and Retention
We use role-based access, secure sessions, access-code hashing, audit logging, and HTTPS for information in transit. No system can guarantee absolute security. Information is retained as needed for operations, legal obligations, delivery, support, accounting, and compliance.
Contact
FLãVã Water · sales@flavawater.com · (877) 213-5282